Returns & Exchanges

At Bakkal International Foods, we strive to ensure the highest quality for our international grocery selection. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect within 48 hours of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure your return request is submitted within 48 hours of receipt for perishable goods or 7 days for non-perishable pantry items.

• 2.
  Document the Issue

  Take clear photos of the damaged item, the packaging, and the shipping label to help our team process your claim quickly.

• 3.
  Contact Support

  Email our customer service team with your order number and the documentation to receive a Return Authorization or refund approval.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement for the affected food products at no extra cost.